RETURNS / WARRANTY
REFUNDS, CANCELLATIONS, RETURNS & WARRANTY
WWW.RGLJEWELLERY.COM WARRANTY-
Our warranty period is lifetime on the body / structural shape of our items. We will replace any item suffering a manufacturing defect of any kind within a period of 2 years free of charge and pending on availability of stock.
This warranty does not cover any superficial damage (scratches) due to normal wear and tear or chemical damage due to neglect of the product.
The replacement item will be the same design and size as the original (unless specified by the customer). If the requested stock is unavailable the customer will be given the choice of a replacement of a different style or store credit (non-expiring).
All warranty cases will require the defective ring to be returned for quality control inspection.
Please Note Our micron plating is designed to last a long time if the appropriate care is exercised. Our Standard Warranty on Gold and Rose Gold Plated products does not cover tarnishing. Please invest in a gold plating maintaince kit or implementing the recommendations outlined for the longevity of your beautiful item.
WWW.RGLJEWELLERY.COM LIMITED LIFETIME WARRANTY
- STERLING SILVER AND PLATED GOLD ITEMS
- STERLING SILVER AND PLATED GOLD ITEMS
LIMITED EDITION Items are covered by a lifetime warranty, and we will replace any LIMITED EDITION Item suffering from any manufacturing defect for the lifetime of the item.
This warranty does not cover any superficial damage (scratches) due to normal wear and tear or chemical damage due to neglect of the product.
Please note that the limited lifetime warranty does not cover tarnishing of plated product due to poor care or mis-use.
All warranty cases will require the defective ring to be returned for Quality Control Inspection.
WWW.RGLJEWELLERY.COM Satisfaction Guarantee
If you are unhappy with your purchase for any reason, Feel free to contact us by email.
If you are unhappy with your purchase for any reason, Feel free to contact us by email.
queries@rgljewellery.com
to arrange a hassle-free return*, (must be within 14 days of the arrival of your package as registered by USPS or similar).
*Please note this policy does not apply to items returned without prior arrangement from our warranty team where they will issue you with a return case number.
CANCELLATIONS
Cancellations may be made within 48hours of ordering incase you have made an error or have changed your mind.
Any cancellation made after 48hours of ordering will incur a 40% order cancellation charge.
to arrange a hassle-free return*, (must be within 14 days of the arrival of your package as registered by USPS or similar).
*Please note this policy does not apply to items returned without prior arrangement from our warranty team where they will issue you with a return case number.
CANCELLATIONS
Cancellations may be made within 48hours of ordering incase you have made an error or have changed your mind.
Any cancellation made after 48hours of ordering will incur a 40% order cancellation charge.